10-12 April 2019
Grand Copthorne Waterfront Hotel, Singapore
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Overview

CX 4.0: Experience Transformation & Service Excellence conference provides one-stop platform to explore ways to set new standards in customer experience and understand the mind of the customers and their evolving needs. Harnessing new technologies and approaches, delivering tomorrow’s experience today and cultivating loyalty is a vital driver of achieving success. This highly anticipated event is an excellent platform to network, exchange ideas, seek business opportunities and tap into the experience of key industry leaders.
The customer service industry is experiencing the biggest digital shift and Customer Experience (CX) brand leaders seek to expand channels, leverage analytics, adopt automation, and integrate the front office with back office operations. CX pioneers should prepare for a surge in the adoption of disrupter technologies like artificial intelligence (AI), digital self-service, and bot tools as well as the need to hire data scientists to improve business intelligence and better enable consumers to get the right answer fast. This conference will help participants, with the right unified engagement strategy and delivery expertise, to unlock a treasure trove of transformational potential for optimising customer experience and balancing the cost of service with frictionless engagement.

Agenda
General enquiries

Miss Bernardine Michael - Regional Director (Digital,Media & PR) APAC & MEA


marcus evans Kuala Lumpur , Suite A-20-1, Level 20
Hampshire Place Office, 157 Hampshire, 1, Jalan Mayang Sari
50250 Kuala Lumpur

Telephone:
+603 2603 2597
Fax: +603 2603 2597
Email: BernadineM@marcusevanskl.com