1-3 April 2020
TBA, Singapore
Home > Overview
Overview

CX 4.0: Experience Transformation & Service Excellence conference provides one-stop platform to explore ways to set new standards in customer experience and understand the min d of the customers and their evolving needs. Harnessing new technologies and approaches, delivering tomorrow’s experience today and cultivating loyalty is a vital driver of achieving success. This highly anticipated event is an excellent platform to network, exchange ideas, seek business opportunities and tap into the experience of key industry leaders.

The customer service industry is experiencing the biggest digital shift and Customer Experience (CX) brand leaders seek to expand channels, leverage analytics, adopt automation, and integrate the front office with back office operations. CX pioneers should prepare for a surge in the adoption of disrupter technologies like artificial intelligence (AI), transformation of chatbot to emo-bot, and agnotic approach as well as the need to hire data scientists to improve business intelligence and better enable consumers to get the right answer fast. This conference will help participants, with the right unified engagement strategy and delivery expertise, to unlock a treasure trove of transformational potential for optimising customer experience and balancing the cost of service with frictionless engagement.

Agenda
Sponsors
General enquiries

Aarathi Manokaran
Marketing Assistant

Suite A-20-1, Level 20, Hampshire Place Office, 157 Hampshire City,
Kuala Lumpur, Malaysia,


Telephone:
+603 2603 2594
Fax:
Email: aarathim@marcusevanskl.com