10-12 April 2019
Grand Copthorne Waterfront Hotel, Singapore
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Programme

HIGHLIGHTED CX TOPICS:

CO-CREATING CX: Delivering Truly Immersive Customer Experiences Through A Human-Digital Connection

360° CUSTOMER VIEW: Creating the Right Holistic Experience for Consumers: Aligning Strategy with the Right Performance Indicators

TOUCH IN TECH: Digitalising the Journeys for A Better End-to-End Experience and Creating Meaningful Customer Engagement and Relationships Through Any and Every Touch Point

Leveraging Artificial Intelligence (AI) to Create Captivating and Engaging Experiences

Delivering Tomorrow's Experience Today by Analysing User Experience and Data

Call Centre to Boardroom: Directing your Organisation Towards New Opportunities, New Customers & New Source of Revenue

Think Globally, Act Locally and Market Strategically - The Key to Surviving and Thriving in Today's Customer Revolution

Humanising the Digital Experience with AR and VR

EXCLUSIVE 3RD DAY

Design Thinking Workshop

This workshop will actively engage participants in the steps of design thinking from immersion in the customer's world to mapping and analyzing pain points and opportunities to prototyping and validating solutions.

Facilitators:

Bronwyn Van Der Merwe General Manager, Asia-Pacific FJORD, Australia

Ted Kilian Group Director FJORD, Singapore

SPECIAL HIGHLIGHTS

CXchange

An interactive discussion by the panel of experts on delivering the next generation of CX.

Discovery Learning - It's Not About You, It's About Your Customers

A highly engaging and participating live polling session where the discussions will be made, based on the outcome of live responses.

CX Hack.A.Thon

This session will help participants think out of the box and explore new ideas and solutions to deliver delightful and best-in-class customer experience.

 

Agenda
General enquiries

Miss Bernardine Michael - Regional Director (Digital,Media & PR) APAC & MEA


marcus evans Kuala Lumpur , Suite A-20-1, Level 20
Hampshire Place Office, 157 Hampshire, 1, Jalan Mayang Sari
50250 Kuala Lumpur

Telephone:
+603 2603 2597
Fax: +603 2603 2597
Email: BernadineM@marcusevanskl.com

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