8-11 November 2021
Online, Virtual , Singapore
Home > Overview

CX 4.0: Experience Transformation & Service Excellence conference provides one-stop platform to explore ways to set new standards in customer experience in the new normal and understand the mind of the customers and their evolving needs to survive and thrive in the market. Customer experience (CX) has emerged as something of a panacea for businesses. When done well, it creates value, reduces costs, and improves both customer and employee satisfaction. This highly anticipated event is an excellent platform to network, exchange ideas, seek business opportunities and learn to adapt and transform your businesses.

The customer service industry is experiencing the biggest digital shift and Customer Experience (CX) brand leaders seek to expand channels, leverage analytics, adopt automation improve agility and resiliency and update current business model to be customer-centric driven. CX pioneers should prepare for a surge in the adoption of disrupter technologies like artificial intelligence (AI), digital self-service, and bot tools to improve business intelligence and better enable consumers to get the right answer fast. This conference will help participants, with the right unified engagement strategy and delivery expertise, to unlock a treasure trove of transformational potential for optimising customer experience and balancing the cost of service with frictionless engagement.

General enquiries

Aarathi Manokaran
Marketing Assistant

Suite A-20-1, Level 20, Hampshire Place Office, 157 Hampshire City,
Kuala Lumpur, Malaysia,

+603 2603 2594
Email: aarathim@marcusevanskl.com