4-6 November 2020
Online, Virtual , Singapore
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Overview

CX 4.0: Experience Transformation & Service Excellence conference provides one-stop platform to explore ways to set new standards in customer experience and understand the min d of the customers and their evolving needs. Harnessing new technologies and approaches, delivering tomorrow’s experience today and cultivating loyalty is a vital driver of achieving success. This highly anticipated event is an excellent platform to network, exchange ideas, seek business opportunities and tap into the experience of key industry leaders.

The conference brings all the key risk management leaders across industry sectors such as the Etihad Airways, Lux Asia, Fav Singapore, American Express, Call Centre Association Malaysia, Prudential Singapore, Manulife Hong Kong, Japan Airlines Singapore among others to discuss best practices, risk management strategies and frameworks to increase resilience to current and future threats.


What's in it for you?

  • Benchmarking for your business and brand in providing best-in-class CX

  • Fostering customer centric culture in your business to achieve desired results

  •  Advancing technical know-how in innovative technologies and applying them into the customer journey mapping

  • Embracing the advantage of online and offline platform for better CX journey mapping

  • Identifying the opportunities for your business with the new trends of customer behaviour

  • Enhancing communication by utilising AI, Emo-bot, NBA/NBO, big data for quick customer interactions and service delivery

Agenda
Sponsors
General enquiries

Aarathi Manokaran
Marketing Assistant

Suite A-20-1, Level 20, Hampshire Place Office, 157 Hampshire City,
Kuala Lumpur, Malaysia,


Telephone:
+603 2603 2594
Fax:
Email: aarathim@marcusevanskl.com

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